faq
What can our advocates do?
Our Advocates inform consumers of Immigration services about their rights, help them speak for themselves or speak on their behalf. Our Advocates assist consumers with complaints about rights and services and bring issues to officials for resolution.
What do you mean by the client bill of costs
This is a statement of account highlighting each of the services rendered by the advocate, when they were rendered and how much each service costs.
What is required of the complainant when reporting a complaint
The complainant is required to accompany his/her complaint with a copy of his/her national identification card or passport. Provide copies of all relevant documents or letters including receipts, particulars of parties’ involved, insurance claims, policy numbers and court cases.